Last Updated: September 3, 2022
Chelsea3dstudio ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, interact with our services, or engage with us in other ways.
1. Information We Collect
- Personal Information: Name, email address, phone number, business details (if applicable), and any other information you provide when contacting us or placing an order.
- Usage Data: Information about your interaction with our website, including IP address, browser type, time spent on pages, and other diagnostic data.
- Media Files: Images, floor plans, or other media you provide for virtual staging services.
2. How We Use Your Information
- To Provide Services: To deliver virtual home staging services, process orders, and communicate with you.
- Customer Support: To respond to your inquiries, provide technical support, and address any issues.
- Improvement of Services: To analyze usage data to improve our website, products, and services.
- Marketing Communications: To send you information about updates, promotions, or services that may interest you (with your consent).
3. Legal Basis for Processing
- Contractual Necessity: To fulfill any agreements we enter into with you, such as delivering virtual home staging services.
- Legitimate Interest: To operate and improve our business, including customer service, website functionality, and marketing (as long as it does not outweigh your rights).
- Consent: Where required, we obtain your explicit consent, such as for marketing emails. You can withdraw consent at any time.
4. Sharing of Your Information
- Service Providers: Trusted third-party providers who assist us in delivering services (e.g., payment processors, hosting services).
- Legal Requirements: When required by law or in response to legal processes.
We will never sell your personal data to third parties for marketing purposes.
5. Data Retention
We will retain your personal data for as long as necessary to provide our services or as required by law. Once the data is no longer needed, we will securely delete or anonymize it.
6. Your Rights
- Access: The right to request a copy of the personal data we hold about you.
- Rectification: The right to request corrections to any incorrect or incomplete data.
- Erasure: The right to request that we delete your personal data (under certain conditions).
- Restriction: The right to request that we restrict the processing of your data.
- Portability: The right to receive your personal data in a structured, commonly used format.
- Objection: The right to object to our processing of your personal data (e.g., for marketing purposes).
To exercise any of these rights, please contact us at hello@chelsea3dstudio.com.
7. Data Security
We take the security of your personal data seriously. We have implemented appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Cookies
Our website uses cookies to improve your experience. Cookies are small data files that are placed on your device. You can control the use of cookies through your browser settings.
For more information, please see our Cookie Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:
Chelsea3dstudio
2C Chelsea Manor Street
London, SW3 5PS
Email: hello@chelsea3dstudio.com
Phone: 07552 178082